This entry was written on August 29, 2005–during my very brief employment at a call center
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Today marks my third week of working in a call center.
Prior to this job, I had always scoffed at call centers and brilliant people who chose to be part of the ‘Sunshine Industry.’ I kept saying then, “Why the hell would anyone want to work as a telephone operator?!”
But there are times when one runs into a wall, plans go haywire, choices are diminished, and it is realized with sad resignation that some things are worth more than pride.
My last employment was at FMA, an NGO, and it ended March this year. After that, I worked freelance. I had several projects that helped me get by for several months even without a regular job. Freelance work could be lucrative, but it is not at all secure. I was fine until the middle of June, but after that, projects came in trickles. What made matters worse were the payments not being given on the dates promised. The delays totally messed up my budget. Things wouldn’t have been as tough if all the fees I expected to receive came on time. And of course, my responsibilities to my parents, the bills and the rent, plus the money I needed for daily living swiftly ate up whatever money I initially thought I could save. Simply put, come end of June, I was spending so much and earning nothing.
In retrospect, I did receive quite big sums from my rackets. But without regular income to support all the other things I needed to spend and pay for, they proved to be far from enough. Second week of July, I scurried to send out resumes (NGOs, magazines, TV networks), establish new contacts, reconnect with old ones… I texted friends who might recommend me to possible employers, and I sent emails to people who expressed interest in AVP production in the past (two of which are people I met at the Social Artistry Workshop in Tagaytay last July). I WILL NOT WORK IN A CALL CENTER. NO WAY.
But then, all things seem to be saying, “Oh, yes way!” because in response to my desperate, last-ditch effort to resist the lure of call centers, I either received a polite “Okay, I will ask my friend and get back to you,” or "I’m sorry, there’s no opening now."
Final week of July, it hit me: nice try, kid, but really! There is nowhere else to go.
I tried to veer away. I really did. That much I can say about myself. But God apparently has other plans. When I stepped into the Convergys office at 6PM (correct, that is PM, as in nighttime) of July 29, I knew then that there was no turning back.
The application went by in a whirl. I was interviewed Friday, took the simulation exam on Monday (should have taken it Saturday, but I was about 5 minutes late and had to be given a new schedule), had my final interview Tuesday morning, and in the afternoon of the same day, I was already signing a contract and was to immediately begin the day after.
“Stop watching other people’s stories. Go create your own.”
There are days when I think about what I have become and where plenty of my college and high school batchmates are now. And of course, I could not help but pity myself and feel more than a little embarrassed. Nonetheless, when I start to get into such cumbersome mode, I remind myself that people’s circumstances are different. Others may have better jobs or are in better positions, but than does not mean I am worth less than them.
Quite a big chunk of a person’s achievements is comprised of perfect timing and great breaks—a slot when he/she applied, so-so fellow applicants, moneyed parents/ relatives, access to the right strings to pull … I do not mean to rule out the essence of talent, hard work, inspiration, and passion, but realistically speaking, how can one apply these without the chance to do so?
It is all just a matter of perspective. I can choose to see my being in this job as settling, lurch in self-pity, blame my parents, God, and all those people who did not hire me. But on the other hand, this job at Convergys promises secure work tenure and financial stability. Money may not be everything but it, literally and figuratively, buys a lot for a person: higher learning, pursuit of interests, audacity to dream bigger and achieve more, help better loved ones’ situations, among others.
My saying this is not merely to justify my decision. I do not feel defeated at all. If anything, this is a new lease at life, another chance to do things better. What I want to do, what I want to become is very clear in my head, and to me that is the only essential thing. I have a dream, an ultimate goal, and it beats and pounds and throbs so strongly in me that I do not think the day of forgetting can ever come.
I am currently in the training phase, and it has surprisingly made me realize (again) that winning is pure bliss and that it feels awesome to know you are just excellent at something. It just dawned on me now that all my past jobs made me feel insecure, inadequate and so much less accomplished than other people. I was almost computer illiterate when I got to Ulead, and my job there was to write content for software products. In AMA, I was a supervisor who did not have a single person to supervise. As a freelance writer, I always felt anxious and apprehensive about my inexperience and my almost total lack of important connections necessary to make it big in the world of the self-employed.
Modesty aside, my skills are just perfect for this job. And this is leverage, dear. "Hustle while you wait" has always been my battlecry. The dream is far away, but not at all impossible. As what I’ve realized about myself a few months back, I am an "if not that, then this" person.
Again: I CANNOT BE DISSUADED.
Stop boring God!
I am somehow of the belief that the manifestation of success takes longer for me, but in hindsight, I realize that I always manage to have the things or be the person I used to only imagine for myself.
In one of our "class" discussions on the American culture, a batchmate raised an interesting point on how the Filipinos’ affliction is somehow attributable to our pliant and easygoing nature. Often, we complain about our condition, yet not too many will actually exert consistent, relentless effort to change it. Resilience does not only mean being able to endure and smile through suffering, but actively doing something to alleviate it.
I promise to demonstrate all the positive truths about myself that I recently re-learned: That I am not quick to give up. That I am naturally persistent when it comes to things I want. That I am competitive. That I am blessed. That despite all the pain that the recent years brought, the people dearest to me remain by my side. That God is a just God.
I imagine payoff time: the brightness of the day will make the long stay in the dark worth it. Gratification is oh-so-sweeter after the extended wait: it’s the warm, fuzzy bed on a Friday after a physically draining week, the ice-cold drink after an excruciating walk under the sun, the song’s crescendo, the novel’s perfect twist.
Then I would contently think to myself: It’s here. I’m here. I worked hard for this and I deserve this. Oh boy, do I!
It’s high-time to stop boring God, honey.
Do not fret over time–everything is still going as scheduled, detours and all.