GRRRRRR!!!!
This was Yahoo’s next reply to my email (where I reiterated that I cannot answer the goddamn Secret Question because I was not the one who entered it):
Hello,
We have been unable to match the secret answer you have provided as
being on record for the account in question. It appears that the information you have provided does not match the information as it was entered at registration. Please check your records and reply to this email.If you are able to match the information in our system, we will be happy to provide further assistance to you. For security reasons, we will not be able to assist you without matching *all* of the verification information we have requested.
Thank you again for contacting Yahoo! Customer Care.
I am pissed beyond belief! I was like, "Did you guys read my email AT ALL?!!!" How dare them give me some obviously canned reply when I have been stressing ever since I first wrote them that I seriously need to reactivate my account! Aaaaarggghhh!!!
Dear Sir,
I hope you read the concerns I raised in my previous email. I DELIBERATELY DID NOT GIVE ANY ANSWER TO THE SECRET QUESTION. Naturally, it will not match any secret answer you have in your record. I hope you guys at tech support will be more serious in receiving and responding to subscribers’ queries.
What I am saying is that I think my account has been tampered with. I DID NOT PUT THAT "Who is my first love" question. This is the reason why I DID NOT GIVE ANY SECRET ANSWER, contrary to what you’re saying in your latest response. That is why I am also asking how else how I can validate my ownership of the account, like, can I fax you copies of my IDs or other documents that may be able to prove that I am, in fact, the owner of the cheryl_ingles@yahoo.com account.
If you can check my reply prior to this, I even listed down all the passwords I ever used since that account was created in 1999 or 1998, as I am certain I was the one who set those passwords. I was hoping you might have a record of these, too and can help convince you that I am, in fact, Cheryl Ingles.
If you did not receive the other information I placed in previous emails, my birthday is May 22, 1979 and my country is the Philippines. It has been 7 years since I created that account, and I have moved to so many different places that I no longer remember if I placed a zip code (and if I did, what zip code) or not.
Please, please, if there is SOME OTHER WAY i can prove to you that I own that account, let me know. You can ask me about latest emails sent and received, my Draft mails, my folder names…you can ask me ALL OF THOSE THINGS because I OWN THAT ACCOUNT and I desperately need to have it reactivated.
I am sorry, but this has become really frustrating. I do not know who on earth set that Secret Question, but I do know for a fact that my account has been hacked and my account information was changed.
Now, please let me know how else I can have that account reactivated and my identity validated instead of asking me again and again to give an answer to the "Who is my first love" secret question which I did not place there to begin with. Thank you very much.
